General Questions

Q: Does the Headset work with all types of mobile phones?
A: No. It works only with Bluetooth enabled mobile phones.

Q: What is the operation distance between the Headset and a Bluetooth mobile phone?
A: The maximum operation distance can be up to 10 meters, however it will be affected and shortened by different circumstances and different brands of mobile phones. Some mobile phones are with less operative distance.

Q: While searching for my Headset’s signal from my mobile phone, why did several Bluetooth devices appear on my mobile phone?
A: Most Bluetooth enabled mobile phones, with Bluetooth function, are capable of searching for more than one Bluetooth devices within operative range. The Headset will appear as "BT Headset" or "Unknown Device" on your mobile phone, after it is in communication with your mobile phone.

Q: Why is my mobile phone unable to search for my Headset?
A: For the mobile phone to be able to search for the headset signal, you must turn on the pairing mode of your mobile phone before starting the search. If the Headset is not in pairing mode, your mobile phone is unable to locate the signal. (Please refer to the User Manual for detailed instructions.)

Q: Do I need to pair the Headset with my mobile phone every time when I switch on the devices?
A: No. Once the pairing is set up between the two devices, they will remain paired even when one or both devices are powered off.

Q: What causes interference to the Headset reception?
A: The performance of the Headset can be affected by two factors:-
(1) Your mobile phone might be in a weak signal area.
(2) Your mobile phone is not within the operative range.

Q: When I can't hear very well with the Headset, what should I do?
A: Adjust the sound volume on your mobile phone, or press the S1 button of the Headset to increase volume, or check if your mobile phone is with strong signal.

Q: What happen when the Headset stopped working suddenly?
A: (1) The headset might have ran out of battery. When the battery is low, a red LED indicator will start to flash.
(2) Some Bluetooth mobile phones; with problems of Bluetooth implementation, will occasionally goes into a “shut-down” status under unpredictable circumstances. When this happened, reset your mobile phone by removing the battery. (It is not necessary to do the Pairing again). Using the latest version of your mobile phone’s firmware is advisable. Check the website of your mobile phone for new firmware.

Q: Why doesn’t the Voice Dial functions work on the Headset?
A: (1) You may have to record your voice with the Headset to your mobile
phone.
(2) Nokia phones are not compatible with voice dialing from the Headset.

Q: Why can’t I power off/on my Headset?
A: It's probably caused by the shutting down of the micro-processor in the Headset. Leave the headset until the Headset is totally dry of battery and then recharge it. The micro-processor will re-start automatically.

Q: Why doesn’t the Headset answer call on Nokia 6310i and 8910i?
A: You will need to set your mobile phone to auto-connect mode. If it is not set to auto-connect mode, you have to press the S1 button for 3 seconds to answer the call.